Putrid service and disgusted customer

For about 6 months I have not received service despite attempting to resolve numerous time.

In May 2024 I received a call to upgrade my contract. I agreed to a data deal of 10Gb anything and 10gb NO with a modem for around R139 (One Hundred and Thirty Nine Rands)

To date the contract has not been upgraded evethough I have raised complaints several times. Ref ***. Each time being informed that it has been escalated and that it will be resolved in a few days.

What's even more absurd is that I received to modem and Vodacom shows that the I have cancelled the contract.