Putrid service

SR***: I am at my wits end with Vodacom as I’ve not had Fibre for four consecutive days. I work from home and can no longer continue to advise my employer that my fibre line is down, this issue is now having a major impact on my performance at work.

Every week for the past month, my fibre line is down or running really slow and the is no sense of urgency in Vodacom to fix the issue. I was advised that the turn around time for a technician to be assigned is 24 to 48 hours, I have yet to be contacted. On the 28th of November I was advised that Yanga Suka will give me a call and expedite my issue, to date I have not received a call or an update. I am failing to understand why this needs expediting as it is well over the turn around time outlined by you.

This constitutes to a breach of contract from Vodacom as you are unable to timeously provide the services that I signed up for, I therefore would like to cancel my contract with Vodacom.