Putrid Service

I bought R34 Airtime yesterday to repay my airtime advance load, which I frequently do, pay and redeem, Vodacom can check their records to see how often I top up and repay them.

After the repayment I was given the option to Loan an amount of R32 which I then borrowed, however I was only allocated R10.

I then contacted Vodacom, spoke to a consultant named Ncokozo who was blatantly rude and patronizing as I wanted to know what happened to the R20. She then dropped the line on me.

I then received a call from her line manager Lerato who was just as unhelpful as her agent as she refused to look into things for me, quoting a mandatory script. Through this entire pandemic where we striving to be in contact with our friends and family Vodacom still remains *********** in their customer service.

I would like to hear from Vodacom