PUTRID/PATHETIC/WORSE SERVICE EVER FROM VODACOM

This is my 3rd complaint and to date my case has not been resolved. I am now willing to do whatever it takes to make sure that Vodacom's name will be dragged through the mud. They are wanting R6500 to be paid for a 2007 Vodacom account, where no correspondence/letters/phone calls were received. The account was handed over to Van Der Venter Majopelo Attorneys but was withdrawn. I have been struggling since January 2015 to sort this out but to no avail. I requested it be put through as pre-scribed debt but they insist they want the money paid. I am now sick of being bull ****ted, told different stories, putrid, pathetic service. All I requested was a confirmation letter stating that the debt has been written off due to pre-scribed debt and NOT a paid up letter. Why the hell can't they assist me? If I don't get any feedback today I will contact the CEO of Vodacom in Johannesburg to do whatever it takes for this matter to be resolved.