Putrid Levels of Service from Vodacom!!!

I currently have 3 contracts with Vodacom. On the 18th August I completed an online upgrade application and received the automatic notification that the courier company would contact me for delivery. I later found that my contract had actually been cancelled due the Online dept being out of stock of the colour I chose. ( this was not communicated to me, until i called in) After contacting customer services and speaking to a multitude of people with NO MANAGEMENT AVAILABLE to assist I was asked to send an email with supporting documentation of my query to ********** and someone would contact me. The initial email was sent on the 23rd August with no response, again. I then sent a follow up email on the 30th August and recieved response from Tracy.... with an " I do apologise" and was told she would send a follow up to have the deal I had app**** for, to be re-opened. It is a month later and I have still not had any feedback. I have been a vodacom customer for almost 13 yrs now and have never before encountered such pathetic service. My remaining contracts will most definitely not be renewed!!!