Putrid customer service and utter incompetence

<p>My device has been black listed by Vodacom as someone apparently called to report my device ******. I have not lost my phone, nor was it ****** and i definitely did not call to request this to be done. The device is still in my posession as I use it on a daily basis. I have managed to get my sim card un-barred, however my device has been barred for the past 4 days due to this. I have lost out on work and I have been inconvenienced. I have requested to have the calls listened to, they have yet to call me back. I have requested to speak to a manager on my fourth call to the company in two days. When I spoke to the manager and requested that I receive compensation for the inconvenience and loss of services and loss of work as I'm self employed. The manager turned around and advised that he feels that there is no compensation due to me. The only way that they can "help" is to get my device un-barred. This is costing me to take off work and go to a store to see if they can help. When I spoke to the advisor before the manager, no security checks where completed. I addressed this with the manager and advised tht I can easily be impersonating anyone at this point. The manager did not a dress this at all. I feel that there is no sence of urgency to get my complaint resolved. I'm so glad that I moved this device from contact to be on prepaid. I will definitely not be renewing any of the other 3 contracts that I have with them when they are due upgrades later this year. They can't even send the form to my email address to have the device un-barred or take down an alternative number to contact me on. That no would be + ********** 5347, not that they care about this. There is no option for 0 stars to show how unsatisfied I am with the services that Vodacom provide, or rather the lack there of in this instance.</p>