Putrid customer service and passing the buck

Went to collect fone on Fri. Waited for an hour in store as they searched for device. Twice had to ask what was happening as no communication from the consultant was forthcoming. On finding device it was discovered that battery was missing. Again nothing said just absence. Store was closing and it seemed they just wanted to get rid of me.I was informed they needed to contact JHB to find out about the battery.They would contact me on Mon, and delivery would be arranged for inconvenience. No call was received on Mon. Tues I called to find out what was happening. Was told nobody was aware of situation as team that served me was not on duty and had not noted it on handover. I insisted to be helped and was told they would call me back once they had investigated. No one called back. I called later and was told to hold and eventually cut off. Calling back I was put thru to a consultant who then said he found battery but did not have the phone. Again promising to call back to look for phone. After making another call @7pm I was told device was found. Asked about delivery and was told couldn't guarantee next day delivery. Now 2 days later and still no fone, no call back no feedback