IG
Ishtiyak G

1 reviews | Active since Dec 2014

02 Jun 2016, 06:24

Putrid Customer Service

<p>Vodacom is really loosing the plot with Customer Service. <br />Advise to people to NOT get invloved with contracts as they do not care a single bit about <br />Customer Service and just keep sending you emails if you log a query. <br />I have been trying to resolve an issue for 5 months now and still no one comes to <br />the party to entirely resolve my issues. Below is the Last email response and I am still awaiting <br />3 weeks already, the best part is you cannot contact the same person you dealth with.</p> <p> </p> <p>Loaded this query today, 02 June 2016 and I am still waiting for any feedback.</p> <p><br />-----------------------------------------------------<br />From: *** [mailto:***] <br />Sent: Wednesday, May 18, 2016 12:34 PM<br />To: ***<br />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***<br />Dear ***<br />Thank you for your email.<br />Kindly note that we are still awaiting feedback on your query.We will inform you as soon as this has been received. <br />Regards,<br />Lizelle Cootee</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Jun 2016, 09:13
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team