Putrid customer service

<p>On 2nd October my account was debitted by Vodacom for R1053. My monthly billing is always under R400. I understood that there would be additional costs as I had upgraded my phone in September but there was no way I was expecting to be charged twice for insurance (the phone was valued at R15k but was actually less than 9k on their own website), an upgrade fee (online upgrades are supposed to be free) anfd I was charged for a 5gb data bundle which was free with the upgrade.</p> <p>I immediately contacted Vodacom and expected someone from Solutions to call me within 24 hours. After calling almost daily and speaking to 6 or 7 (I lost count) different customer care staff as well as a Supervisor who promised to assist me.. NOTHING. I was even told by one of staff that she cannot see the overcharge I am referring to, I then spoke to said Supervisor who confirmed after almost 1.5 hours that there was definitely an overcharge for a data bundle that should not have been there. Vodacom's service is shocking and absolutely useless as each person I spoke to promised to assist me yet to date no one has.</p> <p>If I wasnt stuck in a new contract I would change service providers. They should change the name of the customer care/service department as not a single one of their staff gives a dam nor do they know how to read their own invoices.</p>