Putrid Customer Care

I am really disappointed in the services i received when calling in to query my Debit orders. I have not received any communication from Vodacom to let me know that my Debit orders have bounced. I called in to enquirer my account, only to be told that debit order's have bounced and the consultant could not explain to me why. I explained to them that I have other debit orders which goes off and there's money in my account for deduction. The consultant then transferred me to the relevant department [Solution services] where I then spoke to Philile who advised me it would be taken further and even sent me a service request reference . She also advised I would be called back. I was not called back as told, and when I eventually called in I spoke to Trivino, who abruptly told me I don't have money in my account and that is why it bounced after explaining to him my situation. He did not even allow me to finish and kept interrupting me while I explained what is happening. I then advised if this is an issue then they should cancel the debit order and his response was not to assist but to aggravate the situation even more. I am utterly disappointed and disgusted in the services I have received and would like this matter to be taken further.