NM
Ndimakazi M
1 reviews | Active since Feb 2024
01 May 2024, 14:34
Put on wrong package when my account was restored.
It is with frustration to find myself writing here again. After the unauthorized upgrade that was done. Vodacom reversed it and was due to be active on the 01st May 2024 and my account to be restored as it was. Today, the 01st of May, I receive 30 GB (anytime & night), 50 and 150 SMS (I have a router) instead of 80 GB (anytime & night) that I normally would get. The bill has also gone up from R341 to R429. 99 per month. I called the customer service line, I am told the 80GB is not in the records. I kept on hold for long with no direction. Please restore the package I was on.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 May 2024, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
