AP
Alice P

1 reviews | Active since Apr 2024

05 Apr 2024, 12:58

Put my money in my account!!!!!

Customer service is **********, been waiting for a refund due to being billed for something incorrectly for the past 3 years. Asked for the amount to be refunded into my bank account and vodacom goes ahead and puts it in my vodacom account. Been waiting for the refund since the first of March and this is still not given to me. Every time I spoke to an advisor they all gave me different responses as to what was going on, you ask to speak to a manager and they say they in a meeting... Called today and was on the call for over an hour only for the rude advisor to hang up on me.

Put my money in my account!!!!! Wish I could give you zero stars... A bunch of unprofessional people with the lack of training

0
Replies (2)
AP
Alice P's update05 Apr 2024, 13:22
Reviewer Update
I want a manager to call me back right now
Vodacom
Vodacom's reply05 Apr 2024, 14:20
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team