SK
Sons K

1 reviews | Active since Nov 2023

25 Jun 2025, 11:46

PUT IT UNDER THE CARPET

VODACOM

They not deserve one star. We have been struggling since May 2025 to sort out 2 extra, contracts they added on my current phone contract. WE DID Not request this , and it was only an upgrade on my phone. we sent numerous mails, called them, NO Response or solution from their side. I have sent the debit order back as the amount is totally wrong. Just want to thank them for suspending my phone! this the consultants can do good, but otherwise they are *********** on a scale of 10 out of 10. They do not report the mistakes to the supervisors as they will be be penalized. I have logged a complaint a month ago NO Feedback, no solution and I had to give 5 signatures on a piece of paper to verify my signature at the VODACOM SECUNDA MALL BRANCH !!!!!!!

I handed in a signed affidavit with the names of the persons and the date and times I spoke to call center. This I can put on this page.

What can we do to sort this out ???? as they dont have an answer or solution and they do not care

0
Replies (3)
Vodacom
Vodacom's reply25 Jun 2025, 11:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

SK
Sons K's update25 Jun 2025, 12:16
Reviewer Update
and this will be sorted out. the 2 extra contracts taken off my name
the correct amount to be charged ?
Vodacom
Vodacom's reply25 Jun 2025, 14:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team