1 reviews | Active since Jan 2016
Pushy salesman when i want to cancel contract
Due to Vodacom not informing me that my monthly bill will double after my 2 year contract period ends (and them not informing me that my contract is near end/ eligible for a upgrade) I have overpaid the last 3 months on my bill. <br> <br> I was informed by the branch that i should use the call centre service since it will results in speedier processing of my cancellation. Boy o boy, what a mistake. After waiting on the line for ages i was transferred 3 times where i had to wait on the line for ages again and again. Initially i wanted to complain, but quickly realised that nothing is going to happen because of it and that i will have to repeat myself every time i get transferred. Abandoning any hope of resolution i proceeded to try and get my contract cancelled. Every time i told the agent that i want to cancel he tried to sell me something different. This went on and on where i made it very clear to the agent repeatedly that i am not interested. After ignoring me 6+ times i started begging the guy that i do not want the products. Eventually i got helped. Now i am getting spammed every minute by +27 82 2716 with beeping on the other side of the line. What terrible service
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
