Pushing upgrade dates to dates not agreed on with customer

I called in for an upgrade on my data plan on the 25th of April. They told me the plan comes with a router(which i did not want), however told them they can just deliver it as long as it doesnt interfier with my data plan. On the 30th April a delivery guy called me to ask where I was, I rep**** that I was in Flora Park(Tzaneen). This guy goes to Flora Park in Polokwane and calls me late that day to ask for a street name.(I had already given the sales person my address). I give him the street name and spell it out to him, Tebogo(delivery guy) was not paying attention. Game him a known street close to mine and I realised the guy was not in Tzaneen but in Polokwane. I explained that I am in Tzaneen, he rep**** saying they already passed the place and will deliver it some other time. I told the guy to go to the address on the package(which is woodlands eastate Polokwane) and I would arrange a person for him. This guy just dropped the call on me. I call Vodacom today to find out why my upgrade wasnt effective, they told me it will be effective on the 1st of July , since i am still to recieve a router(I dont know when or where?). This is not what i agreed to. These call center people do not pay attention to the customer. There is a loud noise in the background whenver u call.