Pushed from pillar to post. Extras added on upgrade I did not ask for

Pushed from pillar to post. I took out a new contract yesterday. Very friendly guy I spoke to however when receiving the sms to confirm, I see the amount is higher? I called customer care yesterday to which I see minutes and bundles are added. Was told call in the morning to upgrades to sort. I called this morning to be told collections will send it to the right department to sort. Collections calls and the guy advises sorry he can't help I must call upgrades. Call upgrades it's wrong department they will escalate. Get an sms order will be delivered. I mean come on I need this removed from my package urgently. I cannot pay for extras I did not ask for. I need this sorted urgently and done today! Not a happy customer