HK
Hubert K

1 reviews | Active since Mar 2018

28 Jun 2023, 13:53

purposfully billing me for something that was cancelled

I cancelled a T&B Bonus Data 3GB 25% Discount, telephonically. I was specifically told i was cancelled, and therefore wil not appear on the next month's bill. now vodacom is purposfully billing me for something that was cancelled. Again. their "stupidity" seems to be a cash grab tactic as i have had other friends expeience exactly the same thing. when this contract is finished,.im done with vodacom. cheers

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2023, 08:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
HK
Hubert K's update30 Jun 2023, 11:06
Reviewer Update
thank you. The call centre agent was very helpful