IK
Ignatius K
1 reviews | Active since Oct 2014
02 Nov 2017, 14:56
Purposefully misleading
I have a Vodacom contract for a few years now. Beginning October I was called by one of Vodacom's telesales agents. He explained about one of their wifi contracts that would be a add on but I will be paying one amount of R179 and I continuously asked him thereof. Long story short I got a debit order of R360 and for 3 days I have had the run around from Vodacom. I have asked them to check the audio tape as all calls are recorded. All I get is one excuse after the other. They have taken my number down and they just don't call me back at all.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Nov 2017, 15:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 15:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2017, 10:18Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2017, 10:18
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,