1 reviews | Active since Dec 2016

07 Sept 2017, 05:23

Pure theft via debit

I signed up for a Mofaya 5 gig special in June 2017. The special was advertised for R199 on a 24 month contract. Vodacom consistently charges me R209 every month and when I queried this with the contracts department, they couldn't explain why the bill changed from the amount on the contract. It is pure theft on their part. *****ing from customers when the contract clearly stipulates a specific amount and they debit a higher amount with no plausible reason. Unacceptable

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2017, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 15:30
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team