Pure theft via debit
I signed up for a Mofaya 5 gig special in June 2017. The special was advertised for R199 on a 24 month contract. Vodacom consistently charges me R209 every month and when I queried this with the contracts department, they couldn't explain why the bill changed from the amount on the contract. It is pure theft on their part. *****ing from customers when the contract clearly stipulates a specific amount and they debit a higher amount with no plausible reason. Unacceptable
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
