ML
Malefane L
1 reviews | Active since Jul 2020
21 Oct 2020, 05:17
PURE ********
I have never been so frustrated in my life like this I took a contract with Vodacom May 2018 and it was suppose to be cancelled or expire May 2020 but I guess I am now just funding Vodacom. I have called the contact Center numerous times to get this done and I am always told that it will be done.When I woke up this morning the debit order which is more than last month went off again.The person I last spoke to is Senusha and she gave me a Reference number *** assuring me that the contract has been cancelled.I will never ever take a contract with Vodacom as they actually take money that doesn't belong to them.PURE ********!!!!!!
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Replies (3)
Vodacom's replyOfficial
21 Oct 2020, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Oct 2020, 15:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department today and was advised accordingly with regards to your query. As advised please forward all supporting documents to *** so that an investigation can be initiated and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2020, 15:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department today and was advised accordingly with regards to your query. As advised please forward all supporting documents to *** so that an investigation can be initiated and feedback provided. Regards Consumer Website Team
Best regards,
ML
Malefane L's updateReviewer Update
13 Nov 2020, 17:49To tjis day I haven't received any correspondence from you people
ML
Malefane L's update13 Nov 2020, 17:49
Reviewer Update
To tjis day I haven't received any correspondence from you people