Pure Incompetence

Item: Vodacom
Rating: 1

Vodacom have informed me that since my upgrade in 2016, they neglected to include insurance which I signed for. Now that my phone needs to be fixed, I must first pay ALL the premiums before I can claim!!!!! Almost 2 years worth of premiums in one lump sum!!!! I have never dealt with such an *********** company before!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

21 May 2018, 12:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 May 2018, 12:53

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

21 May 2018, 13:47

Good Day Dalene

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Vodacom's reply21 May 2018, 13:47

Official

Good Day Dalene

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

's updateReviewer Update

21 May 2018, 13:54

Your feedback does not assist at all! NOBODY at Vodacom takes responsibility - and you really don't care if you lose customers through your inefficiency!

's update21 May 2018, 13:54

Reviewer Update

Your feedback does not assist at all! NOBODY at Vodacom takes responsibility - and you really don't care if you lose customers through your inefficiency!