Pure ******y

Called Vodacom on the 5th of October following up on a previous interaction I had with one of the consultants whom I don't remember his name in the contract department, So I called Vodacom to change my sim to a prepaid as I was previously on contract and the gentleman I spoke to who was very helpful and had a great service \wish I could say the same about his product knowledge"helped in changing the sim to a prepaid sim and advised I don't have to finish the airtime on my phone as it would transfer to the prepaid of which I understood and didn't see why it wouldn't because it's airtime I paid for after they didn't tell me that my contract had ended or was due for an upgrade but continued to deduct an even greater amount than the agreed airtime"