Pure Disgust!

I am so livid typing this out, I do not even know where to begin narrating my story!! Soooooo....I signed up for a Fibre package (unlimited) in January and last week Tuesday someone came to my house to deliver and install the router. They left having promised that I was good to go and this turned out to be the start of what I have come to realise is absolute horror in my life!! Having not been able to connect to the internet since, I called the ********** at minimum, 3 times every day to try get a resolve to no avail. On another day after numerous unsuccessful calls I then spoke to Cassandra (a supposed Team Lead) who claimed to have escalated my query to the correct department and also CC's the relevant manager, this too yielded no results. The following day a Gino who claimed to have finally figured out that this query was being escalated to the wrong department as I was a new client would be able to escalatie accordingly and further more promised he was going follow up and feedback to me untill this was sorted. He pretended as though he understood my frustration and could also see the countless calls I had already made regarding this query. Unsurprising, his efforts also failed and he stopped following up and giving feedback to me. On the other hand, I had decided to contact the guy who did the installation who waisted no time in passing the buck to the so called activations department. I requested to speak to his manager who made an arrangement to send a technician over on a Saturday (10h00) to check on the installation. The Saturday morning came and nobody showed untill after the calls to checkup were made, and they eventually came through at 11h30. The Technician showed up at my doorstep half equiped (with no tools) claiming he forgot them in another vehicle, I then gave him my tool box. He spent 1h30 mins and suddenly told me he was going to check connections outside he would be back shortly, mind you I had left the door open understanding that he was busy fixing something outside untill after 2 hours went by and I realized that he Missing in Action and had even exited the Estate. I never saw, heard from or had my calls answered by any of them including their manager (Alex)for the rest of the weekend. THE DISRESPECT!!!!??? After much frustration, I called ********** again today, had 3 agent dropped calls and subsequently I spoke to a Paizal Smith, a supposed Team Leader who has noooo regard for customers nor takes any accountability and rushes to force alternative methods as a way to pass the buck onto another person/division. An hour into the conversation, I simply gave up trying to reason with him as he made it VERY clear that he had no intentions to be of assistance! All I want now is for you to come pick up up your device and cancel the application because I have no fight left in me to pursue anything with your company ever again!

Regards, Bonga Blessing Ngema ********** / **********