1 reviews | Active since Dec 2016
Pure and simple greed and lack of care...
<p>I have a bill of +- 13000 on a R599 data package. I understand out of data bundles etc but no warning, no response other than I must phone them! Whaaaat? You take 13K off me and I must phone you for details??? As for the R2 a MB, well thats been exposed as pure greed on the part of Vodacom its something like 40x more expensive than their lowest data tarriff. What also gets me is they argue that the R2/MB charge is to discourage out of bundle usage because it can cause speed issues on their network. If speed was the issue why not cut service when the bundle is finished. The whole premise is a blatant lie, they want to catch you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
