FV
Fanie V

1 reviews | Active since Jul 2024

19 Mar 2025, 08:29

Purchasing a laptop from Vodacom

Trusting Vodacom with a compliant, being a customer for more than 15 years, could be very challenging and disappointing. Although Mr Thato Makoti "tried his best" at the "so called" "CEO's" complaints office, the matter is still NOT resolved after almost 2 weeks. The biggest concern about the matter is the misinformation provided at the time of purchase, when later rectified,(within a few days) the purchasing price of the HP 15 i7 SSF "jumped from R676pm to R999pm. Vodacom, furthermore compete ONLINE with Vodacom SHOPS, causing confusion. When I tried to solve the problem with Vodacom shops, Vodacom Head office notified the shop that stock was "not available" When going back to Vodacom ONLINE, stock was available....but at a much more expensive price. This all happened in a period of 3 days.

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2025, 11:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team