Purchased Vocadom ****

I purchased a Huawei tablet at Vodacom Waterfall Mall and 2 weeks later the tablet does not want to charge. I then returned the tablet to Vodacom Rustenburg repair centre on the 15th of March, who then indicated repairs would take between 2 or 3 days. 10 days later I was informed by the branch manager that my tablet could not be repaired because Vodacom was waiting for spares. I then contacted the client service department who informed me to contact repairs department. To date, I have not received feedback or my tablet from Vodacom. WHAT IS THE PURPOSE of client service department?? The public should be very cautious when purchasing from Vodacom as they sell products with no spares in place to cover a warranty repair.