mR
mahomed R
1 reviews | Active since Nov 2010
26 May 2025, 07:49
PURCHASED CONTENTS FALSE
NO RESPONSE TO E MAILS. OVERCHARGE FOR ITEM NEVER REQUESTED
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 May 2025, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 May 2025, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2025, 09:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-05-26 at 10:58:29 regarding the extra charges the feedback on reference number *** is as follows:
The Content services has been deactivated and a refund processed. Note, refunds may take 7-14 working days to reflect in the bank account.
Regards Vodacom Consumer Website Team
The Content services has been deactivated and a refund processed. Note, refunds may take 7-14 working days to reflect in the bank account.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2025, 09:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-05-26 at 10:58:29 regarding the extra charges the feedback on reference number *** is as follows:
The Content services has been deactivated and a refund processed. Note, refunds may take 7-14 working days to reflect in the bank account.
Regards Vodacom Consumer Website Team
The Content services has been deactivated and a refund processed. Note, refunds may take 7-14 working days to reflect in the bank account.
Regards Vodacom Consumer Website Team
Best regards,