FF
Faizel F

1 reviews | Active since Mar 2009

24 Apr 2024, 15:52

Purchased Content: Yola Media

Why does Vodacom allow 3rd party providers to add charges to customers' billing? I received an SMS at 23:55 (whilst I'm fast asleep) stating that I've been "successfully subscribed to Video R10 per day". How on earth is this possible? The agent at Vodacom tells me I may have clicked on a pop-up whilst browsing the internet, but I didn't even use my phone last night and as stated, I was sleeping. My Apple Watch can prove this. Anyways, the only thing the CS agent was able to tell me is that the content service is for Yola Media - never even heard of them but what I do know is they're a bunch of ******* preying on unsuspecting consumers. Why Vodacom is in partnership with them and collecting money on their behalf is beyond me. I get that in some convoluted way I am now liable for the R10 billed on my account, but Vodacom should absolutely refuse to pay over this money to Yola Media. Really disappointing.

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Replies (2)
Vodacom
Vodacom's reply25 Apr 2024, 08:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

FF
Faizel F's update25 Apr 2024, 11:11
Reviewer Update
This still doesn't answer the question "how was the content service subscribed to in the first place?". Whay is Vodacom dealing with ************ businesses who are out to make a quick buck using ********* means to lure consumers? If I clicked on a pop-up add surely I would have had to confirm that I was subscribing to some sort of service - I am VERY particular and careful abot the sites I visit, and am quite sure I would never have clicked on any such links. And now you really expect me to be liable for that R10 - can you at least assure me it won't be handed over to Yola Media? Why not review their business practices and ensure you only deal with ethical companies.