fM
fundiswa M
1 reviews | Active since Nov 2018
30 Oct 2022, 09:14
purchased content
Vodacom has ****** about R2286 from me through "purchased content" that I know nothing about!
Please check your statements/Invoices regularly.
I need the money refunded to my bank account ASAP!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Oct 2022, 11:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2022, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Oct 2022, 09:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our content service team for further assistance. Based on the feedback provided, our team made contact with you and processed the necessary credits. Kindly note that the credits processed will only reflect on your new month’s invoice (December).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our content service team for further assistance. Based on the feedback provided, our team made contact with you and processed the necessary credits. Kindly note that the credits processed will only reflect on your new month’s invoice (December).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2022, 09:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our content service team for further assistance. Based on the feedback provided, our team made contact with you and processed the necessary credits. Kindly note that the credits processed will only reflect on your new month’s invoice (December).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our content service team for further assistance. Based on the feedback provided, our team made contact with you and processed the necessary credits. Kindly note that the credits processed will only reflect on your new month’s invoice (December).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
fM
fundiswa M's updateReviewer Update
02 Nov 2022, 18:25Thank you for the feedback. I would like to know when will the funds be deposited to my Bank account?
fM
fundiswa M's update02 Nov 2022, 18:25
Reviewer Update
Thank you for the feedback. I would like to know when will the funds be deposited to my Bank account?