******* Purchased Content 2

Item: Vodacom
Rating: 1
Author: Oatile S

My invoice has a "Purchased Content 2" that I am unaware of. This is what I saw on the invoice I got in August. R126.06, which I neglected to subscript, will be subtracted from the content. The fact that Vodacom keeps adding items I didn't ask for is disappointing. I experienced the same problem in March 2025, and it keeps happening. It appears that the assurance that the content will be blocked was untrue.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Aug 2025, 09:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Aug 2025, 09:16

Official

Best regards,

Vodacom's replyOfficial

13 Aug 2025, 12:08

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, the content services were cancelled and blocked. We have also credited the amount billed.

All 3rd Party services have been blocked on ***. Dial *135*997# to unblock these services. To view exclusions, click http://voda.com/content-services Regards Consumer Website Team

Best regards,

Vodacom's reply13 Aug 2025, 12:08

Official

Best regards,

******* Purchased Content 2

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