Purchase of gift data bundle

A gift data bundle was purchased at 05h45 by my husband for R249. A confirmation of the purchase was received via sms. To date no data has been received. The call centre was contacted twice. First time 10h30. Second time this evening. The call is now for a duration of 30 minutes and we still holding on. They unsure of how to help. Maybe after having a customer on line for an hour they will figure it out...