Purchase of 1Gig 12 mth data bundle prepaid
Consultant Taffy erroneously credited my purchased data to wrong number *** instead of my number *** on Friday 1st April 2016. After numerous trips and many wasted hours spent at the store this problem has not been resolved and have received no data as paid and purchased 11days ago. Vodacom ref. no. *** advised that their Trade Partner and IT Department have not yet resolved the problem!! Vodacom supp**** a consolation data on Saturday 2nd April this lasted till Saturday 9th April. Forced to buy an additional 250Mb bundle today at Vodacom in Strand Street Cape Town. Voda Hout Bay *** are apparently unable to rectify their error and supply me with data I purchased. Mary Anne Peterson ( ***) alternate ***) email [Email Removed] SURELY VODACOM IS CAPABLE OF CREDITING ME WITH MY PREPAID R899.00 12MONTH BUNDLE ALMOST TWO WEEKS AFTER PUCHASING
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Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
