Punished on my credit report because I ended the contract

Item: Vodacom
Rating: 1
Author: Zanobia P

I ended my contract in December 2022. Your offices provided an e-mail confirming that. Why am I now being listed on my Credit report for your account stating that I haven't been paying since Jan 2023?? What am I supposed to pay for if the contract was terminated? Am I being punished because I no longer need your services?

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Replies (1)

Vodacom's replyOfficial

18 Apr 2023, 10:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Apr 2023, 10:18

Official