DG
Dale G
1 reviews | Active since Jul 2011
06 Aug 2015, 12:21
Punished for Migrating to more Expensive Price Pla
My contract started January of this year, on the 'Un'Smart L plan to which the fee changed from R499 to the new fee of R529 or whatever amount it is.<br> <br> The issue, I have is that I requested to move to the Red Package R999 which my iPhone is an extra fee R50 is then paid for the phone. The problem is that I must now suffer for the remaining of my contract by paying R300 for my iPhone and not the R50 as advertised on their webpage.<br> <br> The Consumer Protection Act stipulates that all consumers have the right to be charged the same fee.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Aug 2015, 15:58Hello DaleJG,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply06 Aug 2015, 15:58
Official
Hello DaleJG,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
