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Fanie B

1 reviews | Active since Jul 2011

26 Feb 2016, 10:50

PULLING WOOL OVER YOUR EYES!!

In December 2015 I was doing an upgrade on my contract, which started with a sour taste. The consultant assisting made promises that Vodacom was initially not prepared to up hold. After a call to a supervisor and investigation I was contacted to say that Vodacom will honour the promises - me staying on a Red Advantage Package with an additional 1gig data for the contract period - totalling 2gig per month. My upgrade started on the 1ste of Jan 2016. My Jan data usage was according to me out of line but I was told it is correct, on the 15th of Feb I was out of bundle and I investigated further, I even bought a once of 1gig. Today through investigation I was informed by Percy Mokhothu from Vodacom that the promotional 1gig will only be activated on the 1st of March, which means that for Jan and Feb I was not given the data as promised plus by bill added up charges which would never have been the case it Vodacom did not breach the contract. I have had to pay more then what I was supposed to and I did not get the data promised. Vodacom get your act together for you will be losing a lot of clients with your ********* dealings!!!

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2016, 13:54
Official
Hello faanman,

Thank you for taking the time to voice your concern about the level of service received.

A consultant will make contact with you in due course to assist with your query.

Kind regards
Vodacom Consumer Website Team

Best regards,