Pulling teeth: vodacom response

A *****elent upgrade was done on my vodacom account. The call was logged on 12 February 2015 to investigate the account and provide feedback. Up to this day - 1 April2015- I have not heard a single word from vodacom regarding the issue. My account gets billed every month for a *****elent phone. I cannot absorb the exposure anymore. I have followed up with the call centre every single day since 12 february 2012, but just get promises that they will phone me back. My bill for this month is R2700 in *****elent activity, how i am going to feed my family this month remains a mistery to me? I cannot believe the poor service I have recived from vodacom after rooting for them for so many years. I hope the Hello Peter platform will help me get some feedback. <br> I do not understand how turnaround time on any query can take almost to months!!!