1 reviews | Active since Jan 2017

26 Jan 2017, 12:41

PS4 bundle with upgrade

<p>On 07/01/2017 I went to the vodacom shop in east rand mall for my upgrade. A sales consultant by the name of Thabang helped me with my upgrade and persuaded me to take the Sony deal that would have a Playstation 4 in for a little bit more on my account. I agreed and the deal was done quickly but then I found out that the shop does not have PS4 in store. a promise was made by the consultant to come back to me by 12/01/2017 and that I would be able to collect it then as the stock will be arriving soon. What a joke! I have been in store to try and find out what is going on and what to do. All they say is please phone vodacom distribution centre. Plus they will charge me for what I have not even received yet. The level of service and help is pathetic and it seems "we" work only to make money and not supplying what is promised. I am seriously considdering going to a lawyer to have a go at vodacom for breach of contract, misleading information supp**** to the public for gain.</p> <p> </p> <p>No phone number from vodacom work so somebody please help!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply26 Jan 2017, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Jan 2017, 13:21
Official

Good Day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Kindly note that your complaint has been escalated to the management of the store as well as the Field Service consultant that the store reports to, in order to resolve this matter.

Regards

Dominic

Best regards,

's update02 Feb 2017, 12:53
Reviewer Update

Up to now not one person from Vodacom has contacted me in regards to my query. All I got was the reply's from Vodacom and Dominic from vodacom and the rest of the empty promises stayed empty. At least they did not bill me for the Ps4 that I don't have. Thanks so much for all your help so far Voadacom but as your slogan say "Power to you"!