Protocol Failure

I am highly ****ed now. I have taken my phone into repairs after it was stopped working and advised it will be sent off and booked in two weeks later still nothing even though i got a text to state it will be back in store 2-3 days. it has been a WHOLE MONTH !!!! I still have ****ing nothing now I'm ****ed because when i contact the repair center, firstly they couldn't find my phone. dropped the line on me because i didn't have a job reference number which was never sent to me. explained myself to the guy and he gave me the details. i then advised that i had insurance taken out when i purchased the phone and advised i needed to contact insurance department. which i did spoke to a lady who advised me no claim was submitted from the store. also states the store i purchased from was to fill this in on my before that protocol was not followed. i submitted the form as she stated and now i still haven't heard any feedback, after calling back stating they will log another query and i am still waiting.according to policy this was suppose to be done 30 days and now its more than that !

i am going to take this further if this continues, no-one seems to be bothered in assisting me and getting this resolved. How do you expect people to manage daily lives without communication????

This is absolutely ridiculous I expect A answer or status from someone. Insurance cant do anything without the quote from the repair center, the repair center cant help me without the insurance, the store cant help me because its at the repair center so tell me who i need to ****ing speak to and get it sorted and get my ****ing phone back !!!!!!!!

this is annoying ! I need this resolved, i refuse to wait any longer, I have been patient enough to allow policy or steps to take effect and look where that has gotten me.

If I knew this was the case then wasnt the point in repairs? How is this the customers fault that the store, repair center or insurance cant assist me, they expect me to pay the fee but cant even give me proper information ? surely someone can help it getting this resolved unless this is pass the buck game.

Vodacom has let me done for the first time.