DG
Devan G
1 reviews | Active since Jan 2019
12 Jul 2025, 05:04
Prorata handset fee confusion
Took out a 24 month contract in June 2023. Vodacom delayed my upgrade and started the contract on 2 July 2023 billing me a prorata handset fee for July 2023. The have billed me monthly since. In July 2025 (month 25), they have now billed me the full handset fee again. I believe that this should have prorata as well to 2 July. Vodacom insists that this is for June however, it is very clear that is for July as i started a second contract at the same time and that was not delayed. That contract showed a prorata in June and a full handset fee in July. Be careful- Vodacom can charge you extra fees when it comes to prorata payments..
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Jul 2025, 08:03 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2025, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DG
Devan G's updateReviewer Update
21 Jul 2025, 11:35I had call from their consultant last week who wanted to explain our vodacom contracts worked. Having explained that I was charged for 25 months, I was told that he would contavt billing to provide feedback.
He called me by mistake today..wanting to talk to someone else. When I told him who I was he checked the system and advised that the billing was correct according to their billing department....reading notes on the system. He said that the contract started in 2 or 3rd July 2023 and that this was the last month being July 2025. He also stated that this month's invoice was for June 2025 which I argued.
He is expecting to call me later today. Saying this, I went through every invoice from start of my contract and count 24 full months of payment as well as 1 prorata payment for the month I started. I believe the Consumer Protection now needs to be engaged on this matter as vodacom could be doing this to thousands of customers around the country.
He called me by mistake today..wanting to talk to someone else. When I told him who I was he checked the system and advised that the billing was correct according to their billing department....reading notes on the system. He said that the contract started in 2 or 3rd July 2023 and that this was the last month being July 2025. He also stated that this month's invoice was for June 2025 which I argued.
He is expecting to call me later today. Saying this, I went through every invoice from start of my contract and count 24 full months of payment as well as 1 prorata payment for the month I started. I believe the Consumer Protection now needs to be engaged on this matter as vodacom could be doing this to thousands of customers around the country.
DG
Devan G's update21 Jul 2025, 11:35
Reviewer Update
I had call from their consultant last week who wanted to explain our vodacom contracts worked. Having explained that I was charged for 25 months, I was told that he would contavt billing to provide feedback.
He called me by mistake today..wanting to talk to someone else. When I told him who I was he checked the system and advised that the billing was correct according to their billing department....reading notes on the system. He said that the contract started in 2 or 3rd July 2023 and that this was the last month being July 2025. He also stated that this month's invoice was for June 2025 which I argued.
He is expecting to call me later today. Saying this, I went through every invoice from start of my contract and count 24 full months of payment as well as 1 prorata payment for the month I started. I believe the Consumer Protection now needs to be engaged on this matter as vodacom could be doing this to thousands of customers around the country.
He called me by mistake today..wanting to talk to someone else. When I told him who I was he checked the system and advised that the billing was correct according to their billing department....reading notes on the system. He said that the contract started in 2 or 3rd July 2023 and that this was the last month being July 2025. He also stated that this month's invoice was for June 2025 which I argued.
He is expecting to call me later today. Saying this, I went through every invoice from start of my contract and count 24 full months of payment as well as 1 prorata payment for the month I started. I believe the Consumer Protection now needs to be engaged on this matter as vodacom could be doing this to thousands of customers around the country.
DG
Devan G's updateReviewer Update
22 Jul 2025, 06:04Whilst I appreciate the resolution of the matter, i have expressed concern that:
1. Vodacom had access to this information and yet insisted that the billing was correct
2. The consultants handling the matter, without exception, stated that the July invoice was billing for June until I asked for this breakdown.
3. These agreements are captured on a system which automatically handles the debit orders. Is this is system glitche or a human error? Either way, how many other customers are unknowingly being overcharged.
4. The responses have not appeared to get to root cause but appeared to accede to my complaint when I challenged the consultants. Vodacom did not acknowledge the mistake but rather said they would authorise a refund as I contested the billing.
5. I have in turn reported the matter to a consumer watchdog and will look to raise the matter with consumer protection. Whilst I will get a credit, how many other clients were unknowingl overbilled?
1. Vodacom had access to this information and yet insisted that the billing was correct
2. The consultants handling the matter, without exception, stated that the July invoice was billing for June until I asked for this breakdown.
3. These agreements are captured on a system which automatically handles the debit orders. Is this is system glitche or a human error? Either way, how many other customers are unknowingly being overcharged.
4. The responses have not appeared to get to root cause but appeared to accede to my complaint when I challenged the consultants. Vodacom did not acknowledge the mistake but rather said they would authorise a refund as I contested the billing.
5. I have in turn reported the matter to a consumer watchdog and will look to raise the matter with consumer protection. Whilst I will get a credit, how many other clients were unknowingl overbilled?
DG
Devan G's update22 Jul 2025, 06:04
Reviewer Update
Whilst I appreciate the resolution of the matter, i have expressed concern that:
1. Vodacom had access to this information and yet insisted that the billing was correct
2. The consultants handling the matter, without exception, stated that the July invoice was billing for June until I asked for this breakdown.
3. These agreements are captured on a system which automatically handles the debit orders. Is this is system glitche or a human error? Either way, how many other customers are unknowingly being overcharged.
4. The responses have not appeared to get to root cause but appeared to accede to my complaint when I challenged the consultants. Vodacom did not acknowledge the mistake but rather said they would authorise a refund as I contested the billing.
5. I have in turn reported the matter to a consumer watchdog and will look to raise the matter with consumer protection. Whilst I will get a credit, how many other clients were unknowingl overbilled?
1. Vodacom had access to this information and yet insisted that the billing was correct
2. The consultants handling the matter, without exception, stated that the July invoice was billing for June until I asked for this breakdown.
3. These agreements are captured on a system which automatically handles the debit orders. Is this is system glitche or a human error? Either way, how many other customers are unknowingly being overcharged.
4. The responses have not appeared to get to root cause but appeared to accede to my complaint when I challenged the consultants. Vodacom did not acknowledge the mistake but rather said they would authorise a refund as I contested the billing.
5. I have in turn reported the matter to a consumer watchdog and will look to raise the matter with consumer protection. Whilst I will get a credit, how many other clients were unknowingl overbilled?
DG
Devan G's updateReviewer Update
23 Jul 2025, 22:23Appreciate your reply. Just received an sms saying that the ticket was closed. The refund was not processed yet
DG
Devan G's update23 Jul 2025, 22:23
Reviewer Update
Appreciate your reply. Just received an sms saying that the ticket was closed. The refund was not processed yet
DG
Devan G's updateReviewer Update
30 Jul 2025, 06:22One week after the ticket was closed and still haven't heard from Vodacom further.
DG
Devan G's update30 Jul 2025, 06:22
Reviewer Update
One week after the ticket was closed and still haven't heard from Vodacom further.
DG
Devan G's updateReviewer Update
31 Jul 2025, 06:25Vodacom has credited the account. They do claim that they have communicated this with me although the first communication about this credit is today on HelloPeter. I am yet to see a statement showing the same.
DG
Devan G's update31 Jul 2025, 06:25
Reviewer Update
Vodacom has credited the account. They do claim that they have communicated this with me although the first communication about this credit is today on HelloPeter. I am yet to see a statement showing the same.