Proof of purchase

<p>I need to get my phone fixed at Samsung, I was told to go to vodacom and request proof of purchase. When I got there I was told they can't give it to me because I bought my phone using THEIR online service, so I must call the online service and ask for it. I called them and they said it will take 2-4 working days, and that was last week, I called again yesterday and was put on hold for 15 mins. I don't get it, if it's the same company can't they access their purchases and give the proof of record. It's like taking a bmw to the garage and they tell u not to send it there because you didn't buy it there. </p>