EH
Eduard H

1 reviews | Active since Jun 2013

06 Nov 2017, 12:47

Proof of data theft.

It was 27 September 2017 here I complained that Vodacom stole my data, and now I have very simple proof to show the world what a ******* bunch they are.

After the previous HellePeter complaint I received compensation data from Vodacom. This was 4 days after I just bought 1gig for 30 days.

At the end of the 30 days at what time my 1gig expired, I purchased another 1 gig forgetting that I still have data left as received from Vodacom. Now I had 1 gig expiring 21 Nov and 993 meg expiring 26 Oct.

However Vodacom decided to use the new 1gig of data rather than the data expiring in in a couple of days. Thereby ensuring that they get the benefit and not the customers.

0
Replies (2)
Vodacom
Vodacom's reply06 Nov 2017, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Nov 2017, 13:35
Official

Good Day Eduard,

Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent via sms.

Regards
RO