**** Promotions

I went to Pep store and bought a new device along with a new Vodacom sim card. On the sim card package there was a Promotion stating that if you recharge with R29 or more you will get 1.5GB anytime data, 1GB youtube data and 100 Vodacom minutes. I recharged with R30 and didn't get any of the promo goods so I called Vodacom customer care and spoke to Nthabiseng about the deal.

I explained everything to Nthabiseng and she told me to go back to the store I told her I have a job I cannot travel 20km back to the store. She requested my details and did security check questions and saw that I did recharge and bought my own data, she told me that the system takes 24 hours to refresh and she will make a follow up call the following day to see if I got the goods. She never called, I waited for 4 days before I contacted Vodacom social media team about the problem. I explained to them and they told me to revert back to the store which doesn't make sense because I already explained to the the problem and worst part the promo was on the Vodacom Sim card package not pep store leaflet. They refused to solve the problem.

Vodacom promos are **** if I knew it I would've continued to use my old number and not bothered or waste my money recharging. I am ****ed with their customer service and will never be fooled by their promotions again.