PROMOTIONS AND ACCOUNTS - ABSOLUTELY USELESS SERVICE

The service I've received from Vodacom the past 3 months has been absolutely useless. I am so disappointed and frustrated that I will cancel my contract 22 months from now and move away from Vodacom permanently. After numerous phone calls, emails, follow-ups, my issue with them - in short:

1. Received a message in July stating that I am due for an upgrade. I upgraded last in September 2017 - so if I do the maths, July 2019 is 22 months later. 2. Went in store mid-August when the Samsung Note 10 became available and asked to upgrade to a specific package. The consultant declined because the system said the monthly payment was above my profile amount. I explained that I am literally paying almost R1000 per month, yet the system declined the requested package for R999 per month. He logged a call and said it will take between 2-5 working days. 3. Spent the next week and a half to follow up with Vodacom - they never returned my calls or gave me feedback, I had to follow up with them. Two weeks later, the finance department declined my request to increase my profile. 4. I decided to try and upgrade online since they have the service and it should be 'hassle free'. Upgraded successfully within 5 minutes. System said I will receive my device within the next 3-7 working days. 5. I still ordered the Note 10 within the promotional period - 4 September, and part of the promotion was to get the Galaxy Fit watch. If you remember correctly, I wanted to upgrade mid August and due to their finance department (who never contacted me), I only upgraded 4 September. Promotional period ended 7 September. Needless to say, when I got the device on 12 September - after phone calls and threats as they took forever with my order - I could not claim the Galaxy Fit. 6. After spending the next two weeks after I got my device, logging calls and complaints with Vodacom on never receiving the Galaxy Fit, they have escalated the call with one of their Solution Architects and will take between 7-15 working days (apparently). This call was logged in September - I STILL HAVEN'T HEARD ANYTHING. 7. As if that was not enough - they charged me for THREE SIM CARDS and 2 HANDSETS for the month of September. When I phoned them beginning of October, the first consultant said: "you are supposed to pay for your device 24 months, so because you upgraded before the 24 months were over, you are now paying double". I then asked to speak to someone else and a consultant named 'Patrick' assisted me. He explained that I was due for an upgrade in July, only upgraded in September and should not have been charged double. Logged a call 17 October - STILL HAVEN'T HEARD ANYTHING FROM THEM. 8. After investigating my September invoice - I also saw that the promotional uChoose 115 Sim Card that I received as part of a promotion with my upgrade on September 2017, is now billed on my invoice. This sim card expires 13 December 2019 and is still part of the promotion until such time - but I am now charged for it, September and on my new invoice for October. 9. Decided that I can't wait for Vodacom to get back to me as they are ABSOLUTELY USELESS - so I went to Vodacom Direct last week, 30 October. The consultant logged yet another call and said I will be contacted within 48 hours. I am still waiting. 10. The 1st of the month went by and instead of R1008.50, I was charged R2019.50. My October invoice is now R1123.50 because they just can't get it right - absolutely useless. 11. It is no use contacting 082 135 as you should register for voice password and it FAILS every time - so I am done with Vodacom.

Not only did they ***** the Galaxy Fit that I was supposed to get, they are charging me double and when logging calls or asking for feedback - you get NOTHING. When they logged into the system at Vodacom Direct last week, I could see all the calls against my profile - all unresolved and they do nothing about it. I hate the service delivery (or lack thereof) and I hate that I have been a customer for more than 10 years, never missed a payment and I pay so much every month and that is what I get in return.