YB
Yamkela B

1 reviews | Active since Oct 2021

10 Jan 2022, 14:26

Promotional SIM card data saga!!!

I took out a contract with vodacom last year May & this contract came with an additional SIM card. When I inquired at the store they said it’s a promotional SIM card which comes with 1Gb data which I WONT pay for, & it’s for the duration of my contract. In December now they send an email saying that it’s a billing error on their end and they will start billing me for the additional data ( which was promotional & which I did not as for ),which they did do. I call the call center to cancel this as I did not request it and I did not ask or agree to it to begin with ,I was told that I cannot do so ,if I do I will be charged for early cancellation ,and and and…. My issue is this ,I took out a contract for 1 plan which was not a combo plan with a promotional what not but now Vodacom is making their mistake MY PROBLEM and is charging me for something I did not agree on or request. I need this removed from my account and I want my monthly premiums to be what I had agreed on and nothing more.

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2022, 16:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team