Promotional offer - tablet

Elite Mobile, related to Vodacom, called me, introducing themselves as Vodacom, to offer a tablet at R99, all in, 24-month contract, no increases.<br> SMS received - application declined (after 20 years debit-order client - never failed a payment).<br> BUT e-mails welcome me aboard - including data-management and device-tracking, the offer of which services were both declined by me - with account for R187 : WRONG CONTRACT - let them check my responses on their recording for contractual purposes where I explicitly said that my data is managed already.<br> I have spent 5 hours on phone-calls and spoken to every possible department (sales, accounts, service, contracts, Elite Mobile) over and over, but no-one can tell me the status of the request, nor why it was declined, nor make a decision just to stop the bus right here (