TL
Tando L

1 reviews | Active since Aug 2010

11 Apr 2016, 18:45

Promotional data not allocated

I took out a contract on the 17th of March and as part of the deal (as advertised) I was promised 6GB of data, 2GB per month for 3 months. The airtime that comes with the deal was loaded the same day but data wasn't. I called to enquire and I was referred back to the store. <br> Went to the store and they logged a call and was promised feedback within 48 hours. A few days later I got an SMS saying:<br> Dear customer, please be advised 1GB promotional data will be activated for a period of 6 months instead of the 2GB over 3 months. S3-GSN9W-WRJ4<br> <br> Waited and still data never got loaded. Made several calls and I get a different answer every time. Today I just got told that my call has been closed because they \couldn't get hold of me\". I don't have any missed calls from Vodacom. The only time I got a call was before the SMS quoted above.<br> <br> Can you please get this sorted already? It's been about a month now since I took out the contract."

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2016, 06:13
Official
Hello eleven11t,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites