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Anthony E
1 reviews | Active since Jan 2015
29 Dec 2018, 11:49
Promotional data dishonesty
I bought a promotional data bundle from Vodacom. Then on Saturday my data stopped working and I called the call centre.
They told me that you the data only works from Monday to Friday. This little detail was not mentioned when I bought the bundle nor was it mentioned in the terms and conditions.
I called the call centre again when the agent told me that it doesn't matter that this condition wasn't mentioned anywhere.
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Replies (2)
Vodacom's replyOfficial
29 Dec 2018, 12:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2018, 12:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Anthony E's updateReviewer Update
29 Dec 2018, 12:09Please note that I do not want to speak to a consultant. I have already done that and it did not help. This matter has been referred to head office.
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Anthony E's update29 Dec 2018, 12:09
Reviewer Update
Please note that I do not want to speak to a consultant. I have already done that and it did not help. This matter has been referred to head office.