Promotional Data

Dear Vodacom

It's with deep disappointment that I write this review. On the 14th of November 2025 I bought a cellphone***) from PepCell(Bloed Mall Pretoria), and the promotion was to buy the phone and recharge with a minimum of R29 to get free 20GB worth of data. On the day I recharged with R55 but still haven't gotten the data. It's been a full month and 10 days and I still don't have the data.

Since then I've spoken three customer service consultants.

Siyamthanda said they can't help me because it's not and online purchase.

Sandile said he will get back to me, it's been 3 weeks.

Vuyo sent an email to the complaints department but to this day I haven't received any feedback.

The lady(Sasha) that sold me the device has also went awol since she promised to escalate the matter to her department head.

I've been using Vodacom for as long as I remember having a phone on my other number, yet your service keeps being worse by the day. It is clear now that clients are not taken serious with promises that you make to them without them even asking.

Kindly resolve the matter urgently, I truly am considering porting my number to a better service provider that will treats with the same loyalty as I do.