MH
Melanie H
1 reviews | Active since Mar 2015
29 Mar 2016, 11:22
Promotional airtime a hoax
I checked my \recharge and get offers\" this morning, which stated I would get R75 extra airtime to use for today if i recharged with R15 or more, which I did. I have still not received the extra airtime, and when i check the recharge page now, it says \"amount left to recharge R15\". This is not the first time this has happened. Trying to get a response from a \"customer care\" consultant is also much more difficult than they make it out to be online. <br> <br> This seems to be a **** to coax customers into buying more airtime with the promise of reward, which never materializes."
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
29 Mar 2016, 11:44Hello MelanieAlexandra,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply29 Mar 2016, 11:44
Official
Hello MelanieAlexandra,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
