MH
Melanie H

1 reviews | Active since Mar 2015

29 Mar 2016, 11:22

Promotional airtime a hoax

I checked my \recharge and get offers\" this morning, which stated I would get R75 extra airtime to use for today if i recharged with R15 or more, which I did. I have still not received the extra airtime, and when i check the recharge page now, it says \"amount left to recharge R15\". This is not the first time this has happened. Trying to get a response from a \"customer care\" consultant is also much more difficult than they make it out to be online. <br> <br> This seems to be a **** to coax customers into buying more airtime with the promise of reward, which never materializes."

0
Replies (1)
Vodacom
Vodacom's reply29 Mar 2016, 11:44
Official
Hello MelanieAlexandra,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team