"Promotional" 1Gb of Data

<p>Having my own cell phone (which I bought off the orange store) I figured that I would get myself a sim-only contract with Vodacom. At the time I signed up (May 2014), there was a offer at R99 per month for R150 airtime and a "promotional" 1Gb of data for 24 months. Everything went smoothly for the next 2 years, I dutifully paid my R108.50 monthly (they won't tell you about the additional R9.50 monthly VAS caller identity subscription until after your contract is in place) and received my 1Gb data and R150 airtime.</p> <p> <br />Fast forward to June 2016 and my bill (payable at the end of July 2016) is now R656.49! This is itemised as "uChoose flexi" 150 at R149, "VAS caller identity subscription" at R9.50, "Discount FREE My Gig 1-24 Months" at R249 and "Promotional My Gig 1-24 Months" at R249. How on earth is this acceptable??</p> <p> <br />I have now called Vodacom 4 TIMES in an attempt to resolve this issue (04/06/2016, 11/06/2016, 18/06/2016 and 25/06/2016) each time going through the laborious process of varification, transfer through to the "solutions" department and a hollow promise that my query would be attended to. I was told each time that I could not speak with the descision makers behind the operation and that I would have to wait.</p> <p> <br />Vodacom, I have been with you for 10 years but if you do not assist me with this before my account is debited at the end of July I will be making the switch permanently and will strongly consider blocking your debit order (FNB allows this now).</p> <p> <br />My reference number is 1- ********** 1224</p>